Remote PC and Mac troubleshooting
Fix slowdowns, login issues, crashes, update problems, app errors, and general performance trouble without leaving home or interrupting your workday.
Remote Support
Remote tech support delivered securely, clearly, and without the jargon.
We help home users, remote workers, and small teams fix problems fast through secure remote-access sessions led by English-speaking technicians who explain each step in plain language.
Services
Remote support for the problems people actually need solved.
From home office issues to Microsoft 365 problems, Bean Solutions is set up to deliver clear remote support without the delays and confusion of traditional service calls.
Microsoft 365 and email support
Get help with Outlook, Microsoft 365 setup, mailbox issues, sign-ins, shared accounts, and day-to-day email troubleshooting for home or business use.
Wi-Fi, router, and network issues
Stabilize flaky connections, improve home office reliability, and troubleshoot router settings, internet access, and remote-work connectivity issues.
Printer and peripheral setup
Connect printers, scanners, webcams, docks, headsets, and other peripherals so devices work the way they should the first time.
Security and backup checks
Review endpoint protection, update posture, password habits, and backup readiness so customers feel safer and more prepared.
Work-from-home support
Support Zoom, Teams, VPN access, collaboration tools, file syncing, and the everyday technology remote workers depend on.
Pricing
Simple, honest pricing with no hidden fees.
Remote support is billed per session. Members on any active plan save 20% automatically on every service.
Standard Session
$65/session
For everyday issues — device troubleshooting, email, Wi-Fi, printers, and general setup help.
- Up to 60 minutes of remote support
- PC, Mac, Microsoft 365, or network
- Email confirmation included
Best Value
Priority Session
$85/session
For urgent issues that affect your work day — faster routing and dedicated scheduling priority.
- Priority request routing
- Up to 90 minutes of remote support
- Work-from-home and M365 specialists
Member Rate
20% off
Active Bean Solutions members receive 20% off every session — standard and priority — automatically.
- $52/session (standard) for members
- $68/session (priority) for members
- Memberships start at $29/month
How support is delivered
All support is delivered remotely with secure remote-access tools. Customers are guided step by step by clear, English-speaking technicians, and they stay informed about what is happening on their device throughout the session.
Ticket creation and follow-up
When someone submits a support request, Bean Solutions can create a Zoho Desk ticket, send a confirmation email, and alert the team so follow-up starts quickly. Members with portal access can then track synced ticket updates in one place.
Intake booking form
Request remote support now.
Use the intake form below to tell us what is happening, how urgent it is, and whether you are already a member so we can route your request correctly.
What happens after you submit
- Your request creates a tracked support ticket so nothing falls through the cracks.
- You receive an automatic email confirmation with a summary and next steps.
- Priority members can be routed faster based on plan status and urgency.